“I want you to know…”

Dear Charter,

Please put a note in my file that says that there’s an Internet outage in my area every time the power goes out, so that when I call in after the power goes out, you don’t treat me like a moronic liar who needs to be walked through a modem reboot 3 times and then scheduled for an unhelpful, unwanted, and unasked for router upgrade, as you have 7 times in 2 months when the problem is- and has always been- on your end.

ps Thanks for not hanging up on me the second time I called.

“…You oughta know…”